Terms and Conditions

 

Payment

Online payment is made via Stripe or Paypal.


Order Times

Please see individual product listings for delivery times.

A limited number of items are in stock, but most pieces are made to order. Depending on the piece, make up of your jewellery can take between 1 to 4 weeks.

If you require an item for a specific date, please contact me before ordering to ensure your request can be honoured


Delivery and Shipping Information

Free shipping in the UK. All UK shipments are sent by Royal Mail Special Delivery. This is an insured, trackable, next day service. Items will require a signature on arrival.

International shipments are sent by Royal Mail International Signed for and charges at a flat rate of £12.50.

Postal addresses must be accurate to ensure guarantee delivery.

Customs Charges

International customers are responsible for any duties and/ or taxes that may be owed on arrival in the destination country.


Returns Policy

As most items are made to order, I do not offer refunds but will be happy to exchange the item for something else.
If an item is damaged or faulty I will repair or replace it for you.
Please contact me within 14 days of receipt.
Please contact me before returning an item.
Unless agreed with me prior to posting, you will cover the cost of returning the item.
For hygiene reasons I am not able to offer and exchange for earrings.

Cancellation Policy

Due to the nature of my business orders must be cancelled or amended with 24 hours of order. Please email me with the subject heading “URGENT” at mail@janesedgwick.co.uk